Technical Account Specialist II, IH (Multiple locations)

Details: The Technical Account Specialist II (TAS II) Immunohematology has the primary responsibility of providing the highest quality service and support to Grifols Blood Testing customers at the customer facility and by telephone. In addition, the TAS II will follow the regional marketing and sales organization directives in order to technically position Grifols’ products with the technical decision makers at all levels within the Blood Testing marketplace. Major Accountabilities Compliance - Adhere to procedures and protocols outlined by the Grifols Technical Support organization and Grifols Diagnostics. Provide Customer Service/Account Management including: Customer Liaison between Grifols Departments and the Customer Site Implementation of new customers Upgrade to Equipment or Software Technical Review Daily Operations/Troubleshooting Site Workflow Analysis Customer Data Collection and Analysis at country/sector level Project Implementation including: Ensure strong communication within Grifols and the customer site Develop advanced and comprehensive project plans Participate in New Product Launches Assist Sales Executives with presentations and analysis to increase customer portfolio Assist with training new employees (TAS/ FSE Hybrid) within department Provide cocument translation & verification Assist Sales team in commercial offer documentation Personal Development – continue to enhance presentation, communication and project management skills
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