Field Service Technician - Hilo, HI

Details: Job Summary: Based in Hilo, HI The Field Service Technician provides advanced technical service support, troubleshooting, major inspections and complex repair for all assigned products. The position performs revenue generating activities, has direct customer contact and is authorized to transfer and/or position place patients. Essential Duties and Responsibilities – Other duties may be assigned: Performs regular complex repairs on products (often open case repairs). These are repairs beyond simple and minor cosmetic repairs or component replacements. Performs electronic, hydraulic and pneumatic systems troubleshooting and repair of assigned products. Ability to utilize manufacturer service manuals and documentation to provide advanced troubleshooting, root cause and repair while working independently. Assess assigned products and prepare written estimates for repairs. Use of advanced test equipment for products assigned. Repair purchased and rental products. Generates Fee for Service (FFS) work. Performs “engineering” in-services. An engineering in-service is defined as a technical breakdown of any Hill-Rom product and communication of technical performance of the product. Serves as a role model/trainer for Field Service Representatives in terms of technical skills and delivering customer service. Dedicated to providing excellent customer service. Develops and maintains strong and effective relationships with various levels of internal and external customers. Use of the hand-held device for tracking completed and assigned work. Maintains a clean and safe work environment including 5S activities. Safety training, meeting and medical testing requirements are kept up-to-date. Operates safely and within guidelines or regulations. Demonstrates a pro-active approach towards safety, health, and quality in compliance with all company, governmental and customer regulations. Priority One complaint documentation. Collaborates and communicates effectively with sales, co-workers, other departments and customers. Identify potential safety issues on products and/or repair procedures and provide feedback to management team. Responsible for ensuring others are completing projects within safety requirements. This includes coordinating completion of safety training for temporary employees and/or job specific requirements. Participates in the on-call rotation to provide 24/7coverage. Overnight travel as required. Schedule, coordinate and completes SMALL to MEDIUM size projects under direction of the Service Operations Manager. Ensure internal/external resources are completing project work and documentation in accordance with Company policies and procedures. Facilitate customer meetings for assigned products/projects. All other duties as assigned. #CB
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